Joe Allred headshot

Hey, I'm Joe

You know that feeling when you're trying to use some app or website, and instead of helping, it just makes you want to throw your phone across the room? I have that feeling way too often.

That's honestly the whole reason I started ClarityBridge CX. I got tired of technology that feels like it was designed by robots, for robots. I wanted to build something that actually gets you. Something that feels less like wrestling with a machine and more like having a conversation with someone who cares.

If you're reading this, I'm betting you've felt that frustration too. And maybe, like me, you think we can do better.

🌿 My Story (Spoiler: It's Not a Straight Line)

I've been working for over 30 years now, bouncing between everything from small-town pizza shops to tech leadership. Sounds random, right? But there's actually one thing that connects it all: I genuinely believe work should feel human.

My first real jobs were pretty simple. I worked at a gas station, moved cars around at a dealership, and spent way too many nights making pizzas with my high school friends. We laughed until our sides hurt. We had each other's backs. We worked hard, but we also knew how to have fun. That feeling of actually belonging somewhere? It stuck with me. And honestly, it's shaped how I think about workplaces ever since. We've somehow lost that sense of connection and joy in most professional settings, and I think we need to get it back.

As my career evolved (business sales, relationship management, tech support, helpdesk leadership, systems operations), I kept carrying that same core belief: people come first. Always.

I've worked with schools, companies, and nonprofits, usually when things were pretty high-stakes and stressful. I've built onboarding systems, led support teams, and somehow managed to get different departments to actually talk to each other. Along the way, I got really good at platforms like TeamDynamix, ManageEngine, and Ivanti Neurons. Not because I love learning software (though I kind of do), but because I've been hands-on with thousands of real situations where these tools either helped people or frustrated the heck out of them.

These days, I'm diving into newer tools like Supabase, Cursor, ChatGPT, and Netlify as I build my own platforms. But here's the thing: I'm not just trying to make things more efficient. I'm trying to put some soul back into technology.

Because honestly? I'm not just here to solve problems. I'm here to connect with people. To remind someone on a really tough day that they're not alone. That their time actually matters. That the person on the other end of that call, chat, or form is human too.

That's what led me to start ClarityBridge CX. It's my attempt to create tools that bring empathy and real connection back into our digital world. Like KindConnect, where communities can actually help each other out, and Navi, an AI that tries to make you feel supported instead of just processed.

But CBCX is more than just a company for me. It's honestly part of how I'm healing and learning to show up better for my wife Laura, my kids, my community, and myself. I think about it like tending a garden. Our relationships, our work, our sense of purpose... they all need that kind of careful attention. And I want to build technology that helps other people tend their gardens too.

So here I am, showing up with all the love, humor, and stubborn belief I've got that technology can actually bring us closer together instead of driving us apart.

Thanks for being here with me. Let's build something beautiful together.

Joe

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